| ExtraView issue tracking and workflow managmement system provides a new, coordinated approach to managing product development, quality assurance, release, and customer support processes. Linking world-wide functional teams, ExtraView collects and routes product requirements, customer support calls, defects, trouble tickets, and enhancement requests into one, Web-based system. Functional Checklist includes: Unlimited scalability of cases, groups, users, fields, rules, reports, and attachments Automatic, custom email notifications Threaded email problem discussions Dynamic Interest list notification Custom statistical and summary reports from any browser, with exportation to HTML, Word, Excel, or text Complete Audit trails on all updates and workflow transitions Integrated knowledge base Field-level security privileges by user group Custom screen and report designs using layout editor Ability to share filtered data with customers Batch Commands and CLI Full API, providing easy third party integrations |